Terms of Service

These Terms of Service (“Agreement”) are a legally binding agreement between Starter Stack, a service owned and operated by Dusseau and Company, LLC, a Maryland Limited Liability Company (“Company,” “we,” “our,” or “us”), and you (“Client,” “you,” or “your”). By accessing or using our services, you agree to be bound by this Agreement.

Services Overview

Starter Stack offers subscription-based services for app development and related services as outlined in our subscription tiers and à la carte options. By using our services, you agree to these terms and any policies referenced herein.

Subscription Plans
Entrepreneur (Tier I), Small Business (Tier II), and Enterprise (Tier III) services are offered on a monthly subscription basis, while additional services (e.g., Prototyping, Product Roadmaps) are invoiced separately. Detailed features of each tier are provided on our website or contractual agreement.

Payments and Billing

  • Payment Method: Payments are processed securely via Stripe. By subscribing, you authorize us to charge your designated payment method.

  • Failed Payments: If a payment fails, we will follow Stripe’s retry process. Overdue accounts incur a late fee of 5% per month.

  • Termination for Non-Payment: If payment is more than 14 days overdue, all services will be terminated immediately. Work will only resume upon payment of all outstanding fees.


Refunds

Refunds are only available for Tier II and Tier III subscriptions under the following conditions:

  • A refund request for a given month must be submitted within that month. Refunds are processed for the current billing cycle only.

  • If a refund is issued, all deliverables created during the refunded period will remain the property of the Company and will not be provided to you.

  • Refunds are unavailable for Tier I subscriptions or à la carte services.


Ownership of Deliverables

  • Ownership of all deliverables, including code, designs, and other assets, transfers to you immediately upon subscription payment for the active cycle.

  • Refund-related ownership adjustments (as outlined in Section title "Refunds") apply.

  • The Company retains ownership of all templates, methodologies, and underlying tools used in the creation of deliverables, though we currently have no intention of reusing them.


Cancellations

  • Clients may cancel services at any time with 14 days' written notice. Work will stop immediately, and a final handover of work completed up to the cancellation date will be provided.

  • Refunds for cancellations follow the policy in Section 4.


Communication Protocols

Communication methods depend on the subscription tier:

  • Tier I: Asynchronous communication via ticketing system only.

  • Tier II: Ticketing system and dedicated Slack channel.

  • Tier III: Ticketing system, Slack channel, and daily check-ins.


Service Interruptions

  • The Company will notify clients promptly via email or phone in the event of service interruptions.

  • The Company is not liable for delays caused by unforeseen circumstances beyond our control.


Client Representations and Warranties

By using our services, you represent and warrant that:

  • You have the legal capacity to enter into this Agreement.

  • You will not use our services for illegal or unauthorized purposes.

  • You will comply with all applicable laws and regulations.


Termination by the Company

We reserve the right to terminate this Agreement or any subscription at our sole discretion, with or without notice, for any reason, including but not limited to:

  • Breach of this Agreement.

  • Non-payment of fees.

  • Conduct deemed harmful to the Company.


Limitation of Liability

To the fullest extent permitted by law:

  • The Company shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of profits or data.

  • The Company’s total liability is limited to the fees paid by you for the services during the 12-month period preceding the claim.


Dispute Resolution

This Agreement is governed by the laws of the State of Maryland. All disputes will be resolved exclusively through mediation. Both parties agree to share mediation costs equally.


Modifications

The Company reserves the right to modify these Terms of Service at any time without prior notice. Continued use of our services constitutes acceptance of the modified terms.


Marketing and Showcase Rights

Unless explicitly prohibited by you in writing, the Company may use your name, logo, and completed work for promotional purposes, including case studies and portfolio showcases.


Privacy Policy

All client data is handled in compliance with our [Privacy Policy](Insert Link), which is incorporated into this Agreement by reference.


Miscellaneous

  • Electronic Communications: You consent to receive communications electronically. Such communications satisfy any legal requirement for written notice.

  • Severability: If any part of this Agreement is found unenforceable, the remaining provisions remain in full force and effect.

  • Entire Agreement: This Agreement constitutes the entire agreement between you and the Company regarding the services.


Contact Information

For questions about this Agreement, contact us at:

Email: support@starterstack.ai